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Features and Benefits eCustomer is the most comprehensive and user-friendly customer service software application available for the agribusiness industry. Beyond the substantial value of building loyal customers, there are added efficiencies of customers being able to retrieve critical information through the Internet. Studies have shown that each phone inquiry costs a company approximately $5.00 versus 10 cents to 20 cents online. eCustomer allows companies to optimize personnel and improve bottom-line profitability. Whether your customers are producers, elevators, or processing companies, mission-critical information is available to them through your own web site 24 hours a day. For a detailed list of features, click here. Commodity Summary position by commodity and location Current and historical contracts Complete shipment information including weights, grades, discounts, and yields All settlement information including splits and advances Producers can access information for their loan requirements Sales Inventory Summary of open orders, invoices, and aging status Current and historical orders, deliveries, invoices, and payments Orders, deliveries, and invoices all linked to one another All eCustomer Directed online customer response by location The eCustomer data transfer module allows you to automatically update data from your back-office systems Easy and user-friendly administrative capabilities 1stAg's highly-trained customer support is available to your staff